IT Performance & Control Center

We serve globally as your single point of contact for communication with service providers. Our responsibilities include contract management, evaluating offers, effective operations management, and strict adherence to service level agreements (SLAs).

Überwachung, Integration, Effizienz

Monitoring

Network Operation Center

ERP Integration

Ticket and Reporting System

Simple. Secure. Future-Ready.

Advantages of Anexum – Your Partner for Smart Network Solutions

Proactive Monitoring

Anexum detects errors early and automatically sends alerts before outages become noticeable.

Automated NOC

Our Network Operation Center initiates predefined processes for immediate error resolution upon receiving alerts.

Central ERP Integration

Contract and service data from all locations—national and international—are consolidated in one clear system.

Ticket & Reporting Portal

Clients use our dashboard for support tickets, service overviews, and complete invoice views.

IT Performance & Control Center

A unified platform for monitoring, controlling, and analyzing your entire IT infrastructure.

Performance Optimization & Transparency

Seamless processes minimize bottlenecks while you have real-time insight into system and process status.

Monitoring

Our monitoring system includes continuous tracking and real-time visualization of the data generated by your utilized services. We implement previously agreed-upon thresholds to trigger automated alerts and initiate predefined process chains. This ensures that you are always informed about the current status of your services, allowing both you and us to act immediately when specific performance indicators exceed defined limits.

Network Operation Center

The Network Operation Center (NOC) professionally locates disturbances and immediately initiates the agreed-upon steps for resolution. It communicates with providers and service suppliers, reports incidents, coordinates troubleshooting, and manages service agreements. This ensures network stability, IT availability, and guarantees continuous business operations.

ERP-Integration

In our ERP system, your contract and service data are carefully stored in a central register at both national and international levels. This approach provides a comprehensive and precise overview of all your relevant information. Furthermore, it ensures that you have unrestricted and direct access to this data at all times, allowing you to effectively review and control the information.

Ticket and Reporting System

Our multi-tenant and high-performance platform for ticket management and reporting allows you, in coordination with our support team, to create, track, and manage tickets, ensuring comprehensive transparency and oversight of support cases. Additionally, customized reports are available to provide valuable insights during regular business reviews.