Monitoring, integration, efficiency
Our IT Performance & Control Center offers a comprehensive solution for monitoring and controlling your IT infrastructure.
With integrated monitoring, a network operation center, seamless ERP integration and an efficient ticket and reporting system, you have full control over your IT resources.
Rely on our solutions to optimize performance and minimize bottlenecks while gaining insight into the status of your systems and processes.
Monitoring
Our monitoring system includes the ongoing tracking and real-time visualization of the data generated as part of the services you use. We use threshold values agreed upon with you in advance to trigger automated alarms and set predefined process chains in motion. This ensures that you are always informed about the current status of your services and that both you and we can take immediate action if certain performance indicators exceed the defined limits.
Network Operation Center
The Network Operation Center (NOC) acts professionally in the event of disruptions by locating failures and initiating the agreed steps to resolve the disruption.
A critical function of the NOC is to communicate with vendors and service providers. This includes reporting incidents, collaborating on troubleshooting, and coordinating service agreements.
Overall, the Network Operation Center plays a key role in ensuring network stability, the availability of IT services and ensuring smooth operations in an increasingly connected business world.
ERP integration
In our ERP system, your contract and service data is carefully stored in a central register at both national and international levels. This approach enables a comprehensive and precise overview of all your relevant information. In addition, it is guaranteed that you have unrestricted and direct access to this data at all times, giving you the opportunity to effectively review and control the information.
Ticket and reporting system
Our multi-tenant and powerful ticket management and reporting platform gives you the ability to create, track and manage tickets in coordination with our support team to ensure comprehensive visibility and visibility into support cases. Additionally, tailored reports are available to provide you with valuable insights during regular business reviews.
Your advantages at a glance:
Anexum Monitoring enables early error detection and automatic generation of warning messages, even before you notice the failures.
Our Network Operation Center (NOC) proactively initiates troubleshooting steps by activating predefined process flows.
Your contract and service data is centralized in our ERP system for national and international locations to always offer you optimal overview and control.
Our customers have access to ticket management for support processing and a display of the services provided, as well as a complete billing overview.
