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One point of contact for all your IT and telecom providers

Provider Management & Single Point of Contact

Carrier-independent provider management: one single point of contact coordinates all internet, mobile, and telecom providers across every site. Proven across more than 200 connections.

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What is Provider Management & Single Point of Contact?

Provider management means a neutral service partner centrally coordinates all your IT and telecom suppliers: procurement, contracts, incidents, escalation, and monitoring run through one contact instead of ten. Anexum is carrier-independent and sells no line of its own, selecting and steering providers in your interest - as an Austrian company listed with the regulator RTR as a reseller (entry 5265). We manage more than 200 connections today.

How it runs

Many supplier relationships become one governable operation

Provider management runs as a cycle: the inventory stays current, deviations surface, and negotiation windows are used in time.

  1. 01

    Inventory

    Bring services, sites, contracts, prices, and terms into one inventory.

  2. 02

    Validate

    Reconcile invoices, SLA, and performance against contract and order.

  3. 03

    Control

    Actively run tickets, escalations, and provider performance.

  4. 04

    Negotiate

    Use notice windows, optimize terms and the portfolio.

Then the cycle starts again.
The control plane

Contracts, incidents, and costs in one picture.

The operating view joins technical quality with commercial control and surfaces windows for action before deadlines pass.

Contract calendar

Terms, commitments, and notice windows per contract, with owners and deadlines.

Incident control

Tickets, SLA, and escalation per incident, through to the documented cause.

Invoice reconciliation

Order, contract, and invoice are reconciled systematically. Deviations get flagged, not paid.

One picture, one cadence, one accountable contact.

Service scope

  • Single point of contact for all providers
  • Listed with the Austrian regulator RTR as a reseller (entry 5265)
  • Carrier-independent: A1, Magenta, Drei, Deutsche Telekom, Colt, Plusnet, and others
  • Procurement, contract, and invoice consolidation
  • 24/7 monitoring and carrier escalation
  • Free, commission-based provider audit
  • Portal for inventory, circuits, SLAs, and reporting

One owner, no finger-pointing

When a line fails, one contact coordinates everyone involved instead of providers blaming each other.

Carrier neutrality

We are not a carrier. Lines are chosen on availability, quality, and price, not on an in-house portfolio.

Proven across 200+ connections

Established processes for distributed, temporary, and mobile sites in Austria and Germany.

Common questions

What is provider management in IT?
Provider management is the central coordination of all of a company's IT and telecom suppliers through one single contact. Instead of managing ten contracts, portals, and hotlines yourself, you hand procurement, operation, escalation, and monitoring to a neutral service partner.
Who manages multiple internet providers across different sites?
That is exactly what a single point of contact is for. Anexum selects the right carrier per location and brings every provider together under one contact, one coordination, and one report.
Who is liable when a line fails and providers blame each other?
A single point of contact ends the ping-pong. In an incident, Anexum coordinates everyone involved, escalates to the relevant carrier, and tracks the case through to stable recovery.
How does provider management differ from a carrier offer?
A carrier sells its own line. Anexum sells no connection of its own and is carrier-independent, choosing providers solely on your need for availability, quality, and price. That conflict of interest is removed.
How does the free provider audit work?
Anexum reviews current plans and contract data. The audit is free and commission-based: if a customer switches, Anexum receives a carrier commission. Savings are customer-specific and not guaranteed.
Is a single point of contact worth it for IT and telecom?
The service pays off mainly with multiple sites, several carriers, availability or SLA requirements, and an unclear cost structure. A single small site without such requirements usually does not benefit.
Which providers and sites are supported?
Anexum works with A1, Magenta, Drei, Deutsche Telekom, Colt, Plusnet, and other carriers in Austria and Germany. Fixed, temporary, and mobile sites are supported using fiber, DSL, coax, leased lines, SD-WAN, LTE, or 5G.

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Start a free provider audit